Privacy Policy
Last Updated: November 13, 2025
1. Introduction
Love & Song ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.
2. Data We Collect
We collect the following types of information:
- Account Information: Email address, password (encrypted), name
- Story Content: Your personal story, names, special dates, and preferences
- Media Files: Photos you upload for your order
- Payment Information: Processed securely through PayPal (we do not store card details)
- Usage Data: IP address, browser type, pages visited, time spent
3. How We Use Your Data
We use your information to:
- Provide and deliver the personalized music service
- Process payments and send order confirmations
- Communicate with you about your order status
- Improve our service and user experience
- Comply with legal obligations
4. Data Sharing and Third Parties
We work with trusted third-party services:
- PayPal: Payment processing
- OpenAI: AI-powered lyric generation and transcription
- Suno AI: Music composition
- Cloud Storage: Secure file storage (Amazon S3 or similar)
We do not sell your personal information to third parties.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time. Backups may retain data for up to 30 days after deletion.
6. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request data portability
- Object to data processing
- Withdraw consent at any time
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.
9. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or a notice on our website.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
privacy@loveandsong.com